Making matters worse, studies show that people wildly overestimate how good they are at listening.” Scientific American explains that, “the older people get, the more their listening comprehension sinks. Use the list below to quickly navigate to the sections that interest you most: 1. Stay attentive: employ effective listeningĭoes it seem obvious? Maybe, but you’d be surprised what the facts say about how effective we are at hearing what others are actually saying. By the end of this guide, you’ll know the five most important customer service skills that will transform you from a good support agent, to a great one. Now’s the time to stand out from your competitors. After all, as we mentioned in our previous post (How to Nail Customer Service in 2021), since the start of the global pandemic, the number of online retail stores has actually increased, and with it an increased demand on support agents to deliver superior customer service. And this advice couldn’t be coming at a better time. But where are you supposed to start? Who has the best advice when it comes to the customer service skills you need to master?Īs the art of customer service is the foundation of what we do at Gorgias, we’re obliged to share our perspective on the five most important skills of highly effective support agents. Just one quick google search for “customer service guide” pulls up 1.5 million results.
If you’re in a customer support role, you know this better than anyone. The internet is overrun with resources telling you how to do everything from poach the perfect egg to hike the Himalayas.
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